Welcome to Raw Source Electric! We strive to provide you with top-notch automated lighting fixtures, but we understand that sometimes things don’t go as planned. Our goal is to make the returns and refunds process as simple and transparent as possible. Please read the following policy carefully:
Initiating a Return:
If you are unsatisfied with your purchase for any reason, you may initiate a return within 30 days of receiving your order. To begin the return process, please contact our customer support team at [email protected] or call us at [your phone number here]. Our friendly team will guide you through the process and provide you with a return authorization.
Conditions for Returns:
• Products must be in their original condition and packaging, including all accessories and manuals.
• Returns must be initiated within 30 days of receiving your order.
• Proof of purchase, such as an order number or receipt, is required for all returns.
• Products damaged due to misuse, neglect, or improper installation are not eligible for return.Return Shipping:
Customers are responsible for return shipping costs unless the return is due to a defect or error on our part. We recommend using a trackable shipping method to ensure your return reaches us safely.
Refund Process:
Once we receive your returned product and verify its condition, we will initiate the refund process. Refunds will be issued to the original payment method used for the purchase. Please allow 5-7 business days for the refund to reflect in your account.
Restocking Fee:
A restocking fee of 15% may be applied to returns that are not due to defects or errors on our part. This fee helps cover the costs associated with processing and inspecting returned products.
Specific Product Requirements:
Certain products may have additional return requirements or restrictions. Please refer to the product description or contact our customer support team for more information.
Contact Us:
If you have any questions or concerns about our refunds and returns policy, please don’t hesitate to reach out to us. You can contact us via email at [email protected] or visit us at our physical address:
Raw Source Electric
No 8, L&K Estate
Lekki, Lagos
Policy Updates:
We reserve the right to update or modify this refunds and returns policy at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for updates.
Thank you for choosing Raw Source Electric. We appreciate your business and look forward to serving you again in the future!